3 words not working? Let's fix that.
Most issues are a simple typo or an expired link. Run through these checks.
Troubleshooting checklist
- 1Check spelling
The words must be exact. Even one wrong letter will prevent access. Double-check each word carefully.
- 2Check for spaces
Enter each word separately. No dots, dashes, or special characters between them — just the three words.
- 3Check expiry
Links expire after 7–90 days depending on the sender's plan. If the folder has expired, the files are no longer accessible through the password.
- 4Check capitalisation
Passwords are case-insensitive, so "Coral Ladder Seven" and "coral ladder seven" both work. But double-check you're typing the right words.
- 5Ask the sender to verify
Ask the person who sent you the files to confirm the exact 3 words. They can check in their Skypost dashboard if they have an account.
- 6If the link has expired
Ask the sender to create a new folder and resend. Paid users can also revive expired folders from their dashboard.
Still not working?
If you've checked everything above and still can't access your files, the most likely explanation is that the folder has expired or the sender gave you incorrect words. Contact the sender to verify, or reach out to us at [email protected].